Customer Reviews: Viking Professional 5 Series Quiet Cool 25.3 Cu. Ft. Side-by-Side Built-In Refrigerator Kalamata red VCSB5423KA - Best Buy
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Your price for this item is $14,669.00

Customer reviews

Rating 4 out of 5 stars with 26 reviews

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73%
would recommend
to a friend
Page 1 Showing 1-20 of 26 reviews
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Quality product

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    Posted .
    Owned for 6 months when reviewed.

    Quality refrigerator, only down side it hums a bit louder than I expected. It did come from the factory with a compressed seal but Viking took care of it right away. Installation was exactly as the instructions explained.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    I was so disappointed.

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    Posted .
    Owned for 1 month when reviewed.

    I am disappointed with the inside compartment space for a 42 inch refrigerator that cost over 11,000.00 I recently purchased a Viking and it was delivered 9-10-20

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    3 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    Pros mentioned:
    Easy to open, Shelving
    Cons mentioned:
    Drawers, Freezer

    Rated 1 out of 5 stars

    WORST REFRIGERATOR EVER!

    Posted .

    Do not buy this refrigerator! We bought ours 3 years ago and had problems with it within the first 6months approximately. I'm writing this review now because we have still not received a solution to our problem. Our crisper drawers keep collapsing down from their support shelf above. We had service out 5 times and each time they replace parts with the same parts and the same problem kept happening. Then they were telling us it was out of warranty and after complaining that you can't keep installing defective or incorrect parts that don't fix the problem till the warranty runs out and say its out of warranty! Then they sent out a tech that charged us $149.00 to come look at the fridge with the collapsed shelves sitting at the bottom of the fridge making half the fridge unusable and he looks at me and says Yep its broke! A total disgrace for a 10,000.00 refrigerator. Then we complained directly to Middleby Residential who sent another service company out and they confirmed that it was broken but at least they didn't charge us. I've been in touch with Kim at Middleby who has acknowledged that their engineers are aware of the problem and will get back to me, well that was 2/21/21 and no response. So on my $10,000.00 refrigerator I had to rig plastic and brass spacers behind the crisper drawers and shelf above to keep them from falling down. See the images what you are looking at is the plastic spacer and a brass washer wedged behind the shelf that holds the drawers up. Without that wedge the drawers collapse down. How embarrassing! Now the drawers are cracked and broken, the auto closers are broken from falling down so many times. But thanks to my rig at least they don't fall down every time you open a crisper drawer. Also the freezer light only works now and then, mostly it doesn't, the ice bin also over fills and cubes fall over the place. Customer service from Middleby who owns the Viking brand is terrible, Viking doesn't stand behind their product which I'm in total shock of so buyer beware. Go Sub Zero only! Will never buy any Viking product ever!

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Pros mentioned:
    Design, Shelving

    Rated 5 out of 5 stars

    Wonderful

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    Posted .

    Great capacity and storage flexibility. Clean look. Metal shelving cools faster. Looks great.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great product

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    |
    Posted .

    Great product and and highly recommended refrigerator. BestBuy has best service for the delivery and installation.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Amazing refrigerator!

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    Posted .
    Owned for 11 months when reviewed.

    We debated on Viking vs Subzero for our new kitchen and decided on Viking. Super happy with our refrigerator! The quality is amazing. The doors are super heavy and the components inside are of such quality compared to a standard refrigerator. Love the soft closing drawers inside too!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Delivery

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    Posted .
    Owned for 1 month when reviewed.

    Late delivery, and not clear about size and connection

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Viking upgrade

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    Posted .

    Replaced a 2006 Viking and this is built so much better. Same footprint but a lot more space and LED lights are great!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Close but no cigar.

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    |
    Posted .

    Not enough infor for my cabinet peoples to accomodate the frig.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Rated 1 out of 5 stars

    new refrigerator that doesn't work

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    Posted .

    received new built-in refrigerator that doesn't work. Got it checked by service, found it needs new parts (in a NEW refrigerator!). Have been waiting nearly 2 weeks for the "parts". Complained enough to get a loaner refrigerator, but why not just a new replacement?

    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very good product

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    |
    Posted .

    Love the product and The BB service. Our salesperson was super good.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Really like new refrigerator

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    |
    Posted .
    Owned for 2 weeks when reviewed.

    Service was great! Really like the ease of the new refrigerator

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 3 out of 5 stars

    Need a ic maker

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    Posted .
    Owned for 1 week when reviewed.

    Need ice maker and those studs on the side look cheap

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    3 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great fridge

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    |
    Posted .
    Owned for 3 weeks when reviewed.

    Great product fits perfect on my kitchen looks great

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Piece of Junk

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    Posted .
    Owned for 7 months when reviewed.

    Do not buy. Bought it and it has not worked since the day it arrived. 3 service visits and 40 days in and I’m having to throw it away and buy a new refrigerator and no refund. Waste of $10,000.

    Features

    Ease of Use
    1 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    1 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
  • Rated 1 out of 5 stars

    not good , not recommended

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    |
    Posted .

    got the first one delivered it had problems, ordered the second had problems still waiting on repair

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Viking fridge

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    Posted .

    Excellent!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great

    |
    |
    Posted .

    Great good better best... Love cool cold ice refrigerator

    I would recommend this to a friend
  • Pros mentioned:
    Design, Shelving

    Rated 5 out of 5 stars

    Just what we needed

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    |
    Posted .

    After waiting over 25 years we finally splurged and got a new Viking refrigerator. It works great, looks good, nice shelves, easy to maintain and clean.

    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Design, Performance

    Rated 5 out of 5 stars

    my viking refrigerator

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    Posted .
    Owned for 4 months when reviewed.

    outstanding refrigerator in design and performance

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
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