Customer Reviews: Ring Alarm Security Kit 5-Piece (2nd Gen) White 4K11SZ-0EN0 - Best Buy

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Your price for this item is $199.99

Customer reviews

Rating 4.8 out of 5 stars with 1099 reviews

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97%
would recommend
to a friend
Page 1 Showing 1-20 of 1,099 reviews
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     

    Rated 1 out of 5 stars

    Do they respond the same way in an emergency?

    |
    Posted .
    Owned for less than 1 week when reviewed.

    The keypad in the set is defective; instead of the digits running from 0 through 9, there are two 9s and no 8. I thought that it wasn't a big deal, but it turns out that the first 9 key doesn't act like an 8 if you use it in your security code. Of course, I realized this after installing every other piece and gluing the sensors to the doors, windows, and walls. Reached out to Ring customer service twice and they were completely useless (one time they completely ignored my question). They wanted me to reach out to their support team for troubleshooting. How do you troubleshoot a visibly defective piece of equipment? Also reached out to Best Buy and all the only option I had was to return the whole thing. Again, everything is now installed and I would have to remove everything just to have one of the pieces replaced. It's a waste of time and a waste of materials. If this is how Ring responds to such an insignificant issue, it makes me wonder how useful they would be in an emergency.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    1 out of 5
     
     
     
     
     
    Value
    2 out of 5
     
     
     
     
     
    No, I would not recommend this to a friend
    • Brand response from Ring
      Posted .

      Hello 0123456799,

      Thank you for taking the time to share your experience with us directly. We appreciate it. Having a properly functioning device with all ten numbers is imperative for being able to key in your pin code. Rest assured, we have some warranty and troubleshooting solutions to resolve your concern.

      All of our Ring devices do come with a limited one-year warranty, in which Ring will repair or replace any Ring products that malfunction due to defective parts or workmanship, at no charge to you. There is also an extended warranty available through our Ring Protect Plus Plan option: https://support.ring.com/hc/en-us/articles/115001671383-General-Information-on-Ring-Protect-Subscription-Plans.

      One of the most important pieces of information you’ll need to use when working with your Alarm is your four digit access code. This article will explain what an access code is, how to create one, change one, and give one to others when providing access to your system: https://support.ring.com/hc/en-us/articles/360000299786-Setting-Up-and-Changing-Your-Alarm-Access-Code.

      We invite you to reach out at https://community.ring.com/ if any additional information is needed regarding your Ring Alarm Keypad. Ring Community is our first peer-to-peer community forum, giving our customers the ability to help one another and share their feedback/experiences with Ring.

      Thank you,
      Alexis with Ring Ring

  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Love my Ring!

    |
    Posted .
    Owned for 3 weeks when reviewed.

    My Ring devices provide me with the same quality security as a highly priced security system.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great Product

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Love it! I just need to get a solar charging mounting kit.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Safety, Set up

    Rated 5 out of 5 stars

    So nice I bought it twice

    |
    Posted .
    Owned for 1 month when reviewed.

    I recently installed this home security system for my parents and after the install I was fully sold on getting one for myself. It is extremely easy to set up and use. I did have a slight hiccup when installing my parents system due to the fact that they use and Apple devices and with the Apple devices there's a little connectivity issue when setting up the Wi-Fi access. It wasn't hard to find a quick work around for it but it did slow down the process just a little bit. Once fully installed this gave no problems with their Apple device. The system is great for parents like me with small children giving us alerts when a door has opened or if someone forgot to close something. When on the go it's nice to be able to check on our home and know it is secure. It's also nice to know that the system has its own internal batteries so if there's a loss of power the security system is still able to arm and stay armed.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Safety

    Rated 5 out of 5 stars

    Great value for Home Security

    |
    Posted .
    Owned for 3 weeks when reviewed.

    I’ve had a Ring Door Bell, flood light cameras, Smart Carbon Monoxide And smoke detectors in my home for a while. This product truly brings out the true potential in those smart home components and has simplified the process of Disarming and Arming my home without the need for an app. The system installed easily, it looks clean and timeless makes a pleasant sound when the doors open! I’ve accidentally tripped the alarm a few times and you can really hear it. Works with Alexa devices for added convenience! I’m truly glad I purchased this, absolutely one of my best Smart Home purchases yet! I strongly recommend!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    Good buy

    |
    Posted .
    Owned for 3 weeks when reviewed.

    Bought this on sale I think for $195 and it’s an easy setup also bought the 1yr ring protect plus from them to monitor my home and record video storage included I think that a good deal. This kit has everything to get started I already added a stick up cam and doorbell outside.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    I left ADT and decided upon such...

    |
    Posted .
    Owned for 1 month when reviewed.

    I have had the ring doorbell for years now and it seemed quite natural that I would migrate to a Ring Alarm System. I did. I left ADT and decided upon such as it integrated well with that was already in place. I really prefer the self monitoring and the idea that it’s at such a low cost... $8.50/mthly. I love the ease of installation too. Did it myself and quick too.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Set up

    Rated 5 out of 5 stars

    Great system

    |
    Posted .
    Owned for 1 month when reviewed.

    It was so easy to install and connect. Only problem is sensor fell off the wall and yes I cleaned the wall prior to installing and I wish it came with a bracket for permanent installation So I need to buy more tape. The free echo 3rd gen. Just sweetened the pot.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Set up

    Rated 5 out of 5 stars

    Best Alarm System On The Market

    |
    Posted .
    Owned for 2 months when reviewed.

    After using the Ring alarm system for 3 months, Ive had time to evaluate the system. I used a 3 point system for evaluation and here is my report. quality is above standard, easy to install and works great Bottom line is it works and works well.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Ease of use, Safety
    Cons mentioned:
    Battery, Sensor

    Rated 4 out of 5 stars

    Simple

    |
    Posted .
    Owned for 1 month when reviewed.

    If you are looking for a simple to use, simple to set up security set up then the Ring alarm system might be for you. I shopped around for systems, even receiving ADT’s Blue system before sending it back. I chose the Ring system mostly because it doesn’t require you to have a monthly service. Buyer Beware: If you do not pay for Ring’s monthly service you lose quite a few desirable options. Read the fine print. Set up is a breeze! However, let me forewarn you. The wireless camera batteries take FOREVER to charge. Like 5-10 hours. If you buy a camera, buy extra batteries or a solar panel to go with it. The sticky tape wore out on my motion sensor within the first two months. Luckily nothing broke but you may want to purchase stronger, 3M double sided tape before sticking it to the wall. I hate writing reviews but hope this helps someone out there trying to decide. If you do buy it don’t blame me if you are unhappy with it. Cheers!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    4 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Ease of use, Safety

    Rated 5 out of 5 stars

    It is great

    |
    Posted .
    Owned for 1 month when reviewed.

    It is really nice security kit, it is wery easy to use and working good. All sensors working great.No contract...

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Ease of use, Price
    Cons mentioned:
    Internet, Sensor

    Rated 5 out of 5 stars

    Excellent Value!

    |
    Posted .
    Owned for 1 week when reviewed.

    Ended up purchasing this after I had an Arlo camera that I was told comes with free cloud recording for 7 days......the free part ends after a trial subscription. So comparing $3 a month for one camera, versus $10 a month or $100 dollars a year for multiple cameras with 60 days of recording the choice was simple.....and on top of recordings we have 24/7 monitoring of our home. I opted to buy some smoke/CO detectors that would mesh with the Ring alarm system. Money well spent. We also added the flood/freeze sensors. I’m not super technically advanced, maybe about average. Installation and set was easy. The hardware as well as the app are super user friendly and it’s simple to expand your system to whatever level of coverage you want. Bang for the buck and what you actually get for options are outstanding. Wasn’t planning on getting a system this big, but with the competitive pricing of add ons and ease of installation, it was an easy choice. Now our home has several cameras, we have the security that if someone did try and break in the siren would sound and if we were not home, local law enforcement would be dispatched. In addition, the built in cellular back up that costs nothing extra is real peace of mind. If power is down or we loose internet for whatever reason, the alarm and all sensors still work.....cameras would be down with internet or power loss, but the core of the security system along with flood sensors and smoke/co detectors would still operate. We plan on adding a few ring doorbells and maybe some additional cameras in the future. The only downside to the Ring system, is most of their cameras have a limited temperature range......where we live it gets extremely cold (-41 degrees Fahrenheit actual temp the other morning)......so we still have our hardwired outdoor camera system that’s rated to -40. It would be awesome if there was a way to integrate our existing hardwired cameras into the Ring system. Would highly recommend this if your looking for a reliable, easy to use security system that won’t candy an arm and a leg to have monitored.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    Pros mentioned:
    Alarm, Ease of use, Set up
    Cons mentioned:
    Battery, Sensor

    Rated 5 out of 5 stars

    Great DIY Alarm system

    |
    Posted .
    Owned for 3 weeks when reviewed.

    This is the perfect alarm system for someone who wants to DIY. The UI is pretty user friendly, and the app helps walk you through the set up process. We had a little bit of trouble with one of the sensors, out of the box, but it was just that the plastic battery tab didn't come out all the way. The 7 day "practice" period is great for people who haven't used a home alarm system before, and need to get used to remembering to disarm the alarm before opening doors! The ability to arm via voice command with Alexa is very handy, for when you've already settled into bed and don't want to get back up and walk to the keypad. There is an option to also disarm with your voice, but it requires you to call out your passcode and we aren't really comfortable with that. Definitely suggest getting a second keypad, and the expansion process of adding more components is very easy. Overall, great product and great value. So far, we are very happy with it!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Best investment for piece of mind!

    |
    Posted .
    Owned for 1 month when reviewed.

    We just bought our first home. We’ve been talking about a security system and we were shocked at how simple this set up is. Ring has been an amazing at offering piece of mind. The setup is user friendly and the installation is super simple. All in all it took about an hour to set everything up, that includes hardware installation, app installation, and then syncing each piece of hardware to the app. We received an Amazon Echo 5 as a gift with our purchase and to be honest it’s a neat addition to our security system. At some point we plan to get additional sensors for the remaining windows and garage door. We purchased a Ring Flood Light and a Ring Doorbell as well. Eventually we plan to get a few spotlights and maybe a couple of additional interior cameras. We love our ring system, and the features ring offers in their app. Ordering yard signs as well from Amazon!

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Very Nice Home/Office Security System!!!

    |
    Posted .
    Owned for 1 month when reviewed.

    We originally statt to started out with a few of the Ring indoor cams. Grew to love the set up and the awesome app they have! Purchased this security system for our home and have added A Lot of extras to it. The professional monitoring is nice as well! Especially if you get it on the 1st gen plan! ($10.00 a month)!! I highly recommended all of Rings products because I own pretty much all of them about and they all integrate well with each other through the app and the bridge. Go out and buy it! You will soon have more of the products as well! :)

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great system!

    |
    Posted .
    Owned for 1 month when reviewed.

    Great system. I had simplisafe and decided I needed more. OH BOY DID I GET MORE! More camera options. More sensors and other things. Just keeping it simple. (Only thing that may get annoying. Any time you need to arm or set for away you have to type in the code. If I’m home and I wanna leave I just wanna his disarm. But it does prevent children from just changing the status. So if you have little ones this could definitely be beneficial to you. Over all a great system!

    Features

    Ease of Use
    4 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Rest Easy

    |
    Posted .
    Owned for 7 months when reviewed.

    I sleep better at night knowing my place if business has active security measures in place. I get motion alerts at the door and through the interior of the building. I additionally purchased and installed cameras throughout. If someone makes the poor choice of breaking in, I will be alerted, can view them live on the camera and speak to them. The Ring Security sign on the door is different than the one that simply comes with a doorbell as it specifically states that an Audio and Video Security Surveillance System is present. This would also be a great product for a vacation home.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    A smart home necessity for security

    |
    Posted .
    Owned for 1 month when reviewed.

    We recently replaced an older ADT system with this Ring system after learning that ADT wasn't properly connected to our system for 8 months. The bar was low, but this Ring system has not disappointed so far. It was super easy to install ourselves, we're thrilled with then connectivity between this, and all the other ring cameras we use, and how easy it is to connect with 3rd party IoT devices like keypad locks and our smoke alarm system. The hardware is "low profile" and doesn't feel overwhelming or ugly in our home. Oh, and the professional monitoring is only $100 a year, vs the $60+/month we were paying for ADT.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     

    Rated 4 out of 5 stars

    Mostly good!

    |
    Posted .
    Owned for 8 months when reviewed.

    Love the sturdiness to all ring products. Set up for this kit was actually very easy. HOWEVER, there are a lot of features in the app when this kit is installed. I find the more options and “slide-buttons” to actually make using this alarm system more confusing. Pro:: I love the window open and close detections. I am saving to buy more. FYI, you must have this kit to use those! As well, the motion sensors for windows and doors keeps and history log for you in the app, which I love when it comes to ensuring that my kiddos made it home safety from school and into the house. Overall, the ring alarm kit and products are a great diy budget and warrantied system for most any homes.

    Features

    Ease of Use
    3 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    5 out of 5
     
     
     
     
     
    I would recommend this to a friend
  • Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     

    Rated 5 out of 5 stars

    Great, basic system.

    |
    Posted .
    Owned for 1 month when reviewed.

    I got this to replace an aging, different system, and was impressed by the simple, easy setup (through a phone app), and how all the pieces were already linked to the base. Got everything installed smoothly, linked with my doorbell and voice assistant, and so far, it's been really good. I didn't get any of the other Ring cameras, but it's nice to know that there's a wide variety of options to upgrade this if my budget allows.

    Features

    Ease of Use
    5 out of 5
     
     
     
     
     
    Quality
    5 out of 5
     
     
     
     
     
    Value
    4 out of 5
     
     
     
     
     
    I would recommend this to a friend
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