Questions and Answers: Dyson V11 Animal Cordless Vacuum Purple/Nickel 332037-01/298746-01 - Best Buy
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Questions & Answers

Model:
332037-01/298746-01
SKU:
6331930
Your price for this item is $649.99
Page Showing 1-20 of 79 questions
  • QuestionWhat is the difference between the V11 Torque Drive and the V11 Animal vacuums?

    Asked by Anonymous.

    • Answer Hello there, this is Kelly with Dyson. The Dyson V11™ Torque Drive and Animal models are very similar. Both will feature twice the suction of any cord-free vacuum, whole-machine filtration, our powerful V11 motor, a pressure sensor that signals that maintenance is needed when it detects a drop in airflow, and a high torque cleaner head that uses stiff nylon bristles to drive deep into carpet, and soft, anti-static carbon fiber filaments that capture dust from hard floors. On the Dyson V11™ Torque Drive, you will have an LCD screen that reports remaining battery life and maintenance alerts right on the screen. On the Dyson V11™ Animal you's have an LED screen that shows remaining run time. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhich Dyson is good for shag carpets

    Asked by Anonymous.

    • Answer Hi there, this is Kelly with Dyson. The V11 Animal you inquired about is great for thicker or shag-type carpeting. In addition to the three suction modes this machine offers, the torque drive cleaner head includes a suction control lever in the cleaner head (torque drive only). On top of the ability to control suction in the cleaner head, you also have the options to switch between suction modes with any of the cordless machines, giving you more suction control. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDo you need to manually hold down the on button like the V8 or does the Animal have a switch to keep the vacuum on? I heard in reviews the on switch is uncomfortable/painful to your hand especially if you have arthritis or carpal tunnel issues.

    Asked by Ali.

    • Answer Unfortunately you do have to hold down the button while using the vacuum it can definitely get a bit uncomfortable if your vacuuming a large space/whole house.

      Answered by Anonymous

  • QuestionWe have an older v6 hand held and the vacuum cannot pick up dry dog food or anything bigger than a grain of rice as it simply pushes it around. Does the V11 Animal have enough clearance for the cleaning head to roll over debris like dried cereal or peas?

    Asked by Zag048.

    • Answer Yes there is an adjustment on the floor attachment that can raise and lower it, we have 3 large breed dogs and a mix of hard and carpeted floors. This vacuum blew me away, I left a review recently on Best Buy’s app that is more detailed than I will be here. I attached a photo for you to see for yourself, the food is Iams large breed. I also put a Bic lighter in the photo as a reference.

      Answered by James

  • QuestionOur Dyson Animal tears out strands of carpet because its so powerful. Does this do the same?

    Asked by Scott.

    • Answer Hi Scott, this is Kelly with Dyson. It's unusual to hear that your Dyson Animal would tear out carpeting fibers in your use. If this is an Animal upright, have you tried disabling the brush bar? The V11 Animal cord-free machine provides three levels of suction power. In addition, the torque drive cleaner head also has a suction control slider, while allows you to adjust suction right at the head. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat is the color and difference spec, between the Dyson V11 Animal +Plus and the Dyson V11 Animal? Are the motors the same size as the Outsize ? Which one is the newest and has the latest technology?

    Asked by Anonymous.

    • Answer Hello there, this is Kelly with Dyson. The V11 Outsize is the newest cord-free we offer. It is very similar to the previous V11 models (Animal and Torque Drive variants), but has a larger cleaner head and full size dust bin. Run time will be the same, but suction is also more powerful on the Outsize. The Outsize also has our click-in battery, which means you have a back-up and have a total of up to 120 minutes of total run time. The difference in Animal V11 variants, other than machine color, would just be tools that are included with the machine. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionIs the Torque just as good as the AnimalV11 for picking up long hair/pet hair? Do both of these now come standard with a click-in battery?

    Asked by Ineedthis.

    • Answer Hi there, this is Kelly with Dyson. Both the V11 Animal and V11 Torque Drive model have the high-torque powered cleaner head. This spinning brush bar is great at picking up pet hair. You will want to ensure that regular maintenance is provided, including the removal of pet hair, to ensure the best performance from your machine. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHello. I am wondering what the difference is between the Dyson - V11 Animal and the Cyclone V10 Absolute. Thanks,

    Asked by ElJEFE.

    • Answer Hi there, this is kelly with Dyson. The Dyson Cyclone V10 Absolute will feature three suction modes, run time of up to 60 minutes, and suction up to 151 air watts. You'll have the torque drive cleaner head, which has a spinning brush bar, and a built-in suction control slider at the front of the head, for better control when vacuuming larger debris or thicker carpeting. The Absolute model also comes with a soft roller head, which was designed specifically for use on bare floors. The V11 Animal also has three suction modes, up to one hour of run time and suction power up to 185 air watts. Performance among these two will be very similar. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • Questionif I buy from a retailer and not Dyson does all of the attachments still come with the V11 Torque or V11 animal?

    Asked by Popeye.

    • Answer Yes! All of the regular attachments. It’s a total of 5. If you buy from Dyson they throw in a free attachment during promotions for a total of 6 but when I looked it wasn’t an attachment that I would use on a regular basis. Best Buy was buy that day and Dyson had 3-4 week delivery time I think. Best vacuum cleaner I have ever bought. And it really works on carpet.

      Answered by Christina

  • QuestionWhat if the difference in the V11 stick vacuums? There is a price difference so wondereing why?

    Asked by Dutch.

    • Answer Hello Dutch, this is Kelly with Dyson. The Dyson V11™ Torque Drive and V11™ Animal vacuums are very similar. Both will offer the same run time and suction power. The cleaner head features an integrated digital motor which spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, and carbon fiber filaments capture fine dust on hard floors. Both machines offer three cleaning modes for a variety of household tasks, so you'll have the right balance of power and run time where you need it. The V11™ Torque Drive has an advanced LCD screen display which monitors system performance 8,000 times a second, then reports back in real time. You'll receive notifications of blockages, have a real-time countdown mode alerting you to remaining battery life in the mode you're using, and you'll also see filter alerts, letting you know it's time to clean your filter. On the V11™ Animal model, the display is an LED and will allow you to switch between your 3 power modes: Eco, Auto and Boost. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDo I have to use the docking station or can I plug directly into an outlet?

    Asked by Casey.

    • Answer Hi Casey, this is Kelly with Dyson. You do not need to use the docking station, that is completely optional. The charger will plug directly in to any electrical outlet, and the other end goes into the machine or dock, whichever you choose to use. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhen I called dyson yesterday and inquired about the Torque vs Animal v11 I was told by the representative that the screens were different but also that the Torque had 25 percent more power. I can't find any information online to support this.

    Asked by Kristyk.

    • Answer Hi there, this is Kelly with Dyson. The Dyson V11™ Torque Drive and V11™ Animal vacuums are very similar. Both will offer the same run time and suction power. The cleaner head features an integrated digital motor which spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, and carbon fiber filaments capture fine dust on hard floors. Both machines offer three cleaning modes for a variety of household tasks, so you'll have the right balance of power and run time where you need it. The V11™ Torque Drive has an advanced LCD screen display which monitors system performance 8,000 times a second, then reports back in real time. You'll receive notifications of blockages, have a real-time countdown mode alerting you to remaining battery life in the mode you're using, and you'll also see filter alerts, letting you know it's time to clean your filter. On the V11™ Animal model, the display is an LED and will allow you to switch between your 3 power modes: Eco, Auto and Boost. Power is the same among both machines. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhat is the difference between the Dyson V11 Animal and the V11 Origin?

    Asked by Mel.

    • Answer Hello Mel, this is Kelly with Dyson. The Dyson V11 features a seven-cell nickel-cobalt-aluminum battery that has the fade-free power to clean here, there and everywhere around your home. 14 cyclones generate forces of more than 79,000g to fling microscopic particles - such as pollen and bacteria - into the bin. The motor, bin and cyclone are aligned, so air is drawn into the cyclone in a straight line - helping to create powerful Dyson suction. V11 also features a fully-sealed filtration system to trap 99.97% of particles as small as 0.3 microns - expelling cleaner air. With the Animal model, you get the additional mini motorized tool, which is our "pet" tool for the cord-free machines. This allows easier pick up of pet hair from furniture, stairs or other hard-to-reach areas. Both models provide up to one of run-time, and three suction levels.   Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionMajority of flooring is engineers wood with some tile and carpet. ceilings are 9-12 foot with honeycomb blinds on high window. I need something with a long reach and great suction in the wood - prefer bagged but bag less is ok, cordless, gets all the dust

    Asked by Mac.

    • Answer Hi Mac, this is Kelly with Dyson. The Dyson V11 Animal features our torque drive cleanerhead. The cleaner head features an integrated digital motor which spins the brush bar up to 60 times a second. It drives stiff nylon bristles deep into carpet to remove dirt, and carbon fiber filaments capture fine dust on hard floors. The V11 also offers three levels of suction power, and you can attach any of the tools right to the end of the wand, for floor cleaning, or reaching into higher spaces, such as your ceilings. V11 will also give you up to one hour of run time. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow long does battery last

    Asked by Kitty.

    • Answer On high power it's only about 20 minutes. On lower power it's about 35 minutes.

      Answered by Steph

  • QuestionDoes the v11 animal have an upholstery tool or equivalent?

    Asked by Dvldoc.

    • Answer Hello there, this is Kelly with Dyson. The Dyson V11™ Animal vacuum does come with an included mini motorized head, which is ideal for cleaning smaller surfaces, upholstery and stairs. You can also use the included crevice tool and combination tool for that purpose. Best wishes, Kelly Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionHow much does a replacement battery cost for the v11 pet vacuum and what would be the life expectancy of the original battery? Thank you.

    Asked by Pethomeowner.

    • Answer Hi there, this is Tia from Dyson. The replacement battery for Dyson V11 can range from $129.99 to $149.99, depending on the specific model you own. Dyson batteries are made to last the life of the machine. However, depending on use, it may be necessary to replace the battery a little sooner than expected. Please keep in mind parts purchased through Dyson's site include a one year warranty. Feel free to visit the Dyson site and click on Support to view your compatible machine battery. If preferred, you may also reach our support team directly at questions.us@dyson.com. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionWhen is the Dyson V11 Animal Cordless Vacuum expected to be back in stock ?

    Asked by Miiamo.

    • Answer Hello there! We don't currently have an ETA on that. Thank you so much for your interest in the Dyson V11. Best Wishes, Adam Dyson Customer Care

      Answered by DysonProductExpert

  • QuestionIs the Dyson V11 Animal charging station a free-standing station?

    Asked by Bev.

    • Answer Hi there Bev, this is Tia from Dyson. The V11 Animal cord-free comes with a wall dock and a charger. The dock itself doesn't provide power to the battery, but can be used in conjunction, with the charger. If you choose to mount the wall dock, the charger cable will thread behind the dock, with one end plugging into your regular electrical outlet, and the charging pin end snapping into the dock. When the machine is placed in the dock, it makes contact with the pin and charges directly on the wall. Using the dock is optional, you can just plug the charger right into the machine itself when it needs to be charged. Thanks for your support of Dyson technology! Best wishes, Tia Dyson Customer Support

      Answered by DysonProductExpert

  • QuestionDoes this unit come with a second battery ?

    Asked by ah67.

    • Answer No, but the battery lasts a long time in eco or automatic mode. Longer battery life than the other dyson units I’ve owned

      Answered by Dyson