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Perhaps your primary goal is to retain and grow plan memberships or residents. Or maybe your objective is to offer peace of mind that someone can help in an emergency and even when there isn’t one. Either way, Best Buy Health has the reach, experience and technology to help your members quickly. A partnership with us can boost engagement and increase satisfaction, ultimately helping differentiate your brand in a competitive field.
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Resources for existing clients.
In order to keep our employees safe and healthy during the COVID-19 pandemic, we have instituted new policies for device repairs and warranty returns:
- Effective immediately, when you have a device that needs replacement, please call the Commercial Care Team at 1-800-576-1779. Please have the MAC ID of the device you would like to replace.
- You will be not be asked to return devices for repair or warranty replacement.
- The Care Team will note the MAC ID of the device, permanently remove it from service, and order a new device to be shipped to you.
- Once a device has been tagged for replacement, it can never be placed back in service.
If you have additional questions or concerns, please reach out to your Account Manager.