A Best Buy Totaltech™ membership is subject to complete Terms and Conditions. A My Best Buy® account is required, subject to the My Best Buy Program Terms. This membership renews automatically each year and your chosen card will be charged on your yearly renewal date unless you cancel before then by calling 1-888-BEST BUY (1-888-237-8289) or via your BestBuy.com account. We will send you advance notice of membership renewal to the email address you provide, including notice of any price changes.
- Fees for necessary parts, accessories or permits will be charged.
- Fees for any necessary parts, accessories, or permits will be charged in addition to the $49.99 for each standard in-home service. Also, a trip charge may apply for travel outside of metro areas.
- See the complete Terms and Conditions for Best Buy Protection and AppleCare+ under the “Protection” tab. Service fees and claim limits apply.
- Totaltech member prices will be displayed on select products in store and online for recognized members.
- To get free 2-day shipping and free same-day delivery, make sure you are signed into your account. You can log into your account at any time during your shopping experience to ensure you are able to take advantage of your membership benefits. 2-day shipping and same-day delivery not available in all areas. Select items limited to free standard shipping at the time of purchase. Limitations apply, including extra days for shipping due to limited inventory, constrained carrier capacity, or other conditions beyond our control. See details for same-day delivery at Same-Day Delivery FAQs. Orders to P.O. Boxes may result in additional shipping time.
- Members will benefit from a 60-day return and exchange period on “most products,” as indicated in our Returns and Exchanges Policy. Membership also includes a waiver of all restocking fees. All other terms and conditions of our Returns and Exchanges Policy apply, including, for example, the 14-day return period on activatable devices (select carriers may have a longer return period).
- Applies when a haul-away is part of a scheduled delivery and/or installation.
Benefits of your new Best Buy Totaltech™ membership.
We’re excited to upgrade you to our new membership program, which is packed with great features. To give you a better idea of what’s changing and improving, here’s a comparison between the new Best Buy Totaltech™ and Total Tech Support.
|Here are the benefits of your new membership.||Here are the benefits of your current membership.|
|Expert support and guidance.|
|Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it.||Unlimited 24/7/365 tech support on all the technology in your home, no matter where you bought it.|
|Free delivery and standard installation with hardware purchases at Best Buy.1" See Disclosure 1"||$49.99 for standard delivery and installation.2" See Disclosure 2"|
|20% off labor for repairs and advanced services, and 10% off labor for custom installations.||20% off labor for advanced services and repairs.|
|Although internet security software is not included with Totaltech, if you currently have internet security software through Total Tech Support, it will be valid as long as your Totaltech membership remains active.||Internet security software is included.|
|Up to 24 months of product protection on most hardware purchases while membership is active.3" See Disclosure 3"||20% discount on most Geek Squad® Protection Plans.|
|Up to 24 months of AppleCare+ on most Apple purchases while membership is active.3" See Disclosure 3"||20% discount on most AppleCare+ plans.|
|VIP access to dedicated phone and chat teams.||Not included.|
|Access to exclusive member pricing.4" See Disclosure 4"||Not included.|
|Faster, easier shopping.|
|Free 2-day shipping with no minimum purchase.5" See Disclosure 5"||Not included.|
|60-day return and exchange window on most products.6" See Disclosure 6"||Not included.|
|Free haul-away with most TV and major appliance replacements.7" See Disclosure 7"||Free haul-away with most TV and major appliance replacements.7" See Disclosure 7"|
How will I know when my Best Buy Totaltech™ membership has started?
Total Tech Support will transition to the new Best Buy Totaltech™ membership in October, at which point you will receive a welcome email detailing your new membership.
I'm currently a Total Tech Support Plus member. Will my benefits continue with my Best Buy Totaltech™ membership?
Best Buy Totaltech™ members who were previously Total Tech Support Plus members will continue to receive benefits such as Remote Monitoring and Management Solutions as long as their membership remains active.
I currently have a second residence Total Tech Support membership. Will I continue to receive these benefits with my Best Buy Totaltech™ membership?
Best Buy Totaltech™ members who previously had a second residence Total Tech Support membership will continue to receive these benefits as long as their membership remain active.