Customer Reviews: Smartphone/MP3 Interface Installation (Hardware Not Included) - Best Buy

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Customer reviews

Rating 4.4 out of 5 stars with 193 reviews

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91%
would recommend
to a friend
Page 1 Showing 1-20 of 193 reviews
  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    Great service

    |
    Posted .

    I would highly recommend BB install....appt tech took me right away and installed radio in my jeep in less than 30 minutes.....great job and looks/works great

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flawless as usual

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    Posted .

    A complicated install that turned out great like the many other installs completed by Jessie.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Price, Set up

    Rated 5 out of 5 stars

    Great service

    |
    Posted .

    Best Buy always does a great job at car audio installations. Have had them work on my car and both of my daughters. I highly recommend getting Total Tech Support if you plan on having a lot of work done to one car or many cars. The money it saves you is amazing.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up

    Rated 5 out of 5 stars

    My car stereo

    |
    Posted .

    They did a very good job on the installation......

    I would recommend this to a friend
  • Rated 1 out of 5 stars

    My job was beneath the tech they sent

    |
    Posted .

    The tech you sent did not like the job you sent her on. Beneath her. She was a home theater person. Because of that she did a horrible job. Didn’t understand that you have to set up the phone on modem. Didn’t want to set up printer. Ran out of the house without a good bye. Don’t send her on these jobs. Not fair to me. You get no satisfaction from me!!!!!!!!!!!

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      We appreciate your feedback. We expect our Agents to offer exceptional service and communication. We do apologize for the disappointment as this is not the kind of service we aim to provide our customers. We would love to talk over what happened and any next steps that might be available to you. Please give us a call at (800) GEEK-SQUAD or (800) 433-5778.

  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    Included in Total Tech Support

    |
    Posted .

    This and a handful of other auto installs were free after purchasing Total Tech Support. Multiple upgrades made my late model car more safe for my daughter. She has hands free, CarPlay, and a backup camera to help keep her safe.

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    excellent

    |
    Posted .

    Professional & clean installation. Love Geek Squad!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    Great Instal

    |
    Posted .

    Great installation as usual from the Geek Squad. Works great in my truck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good

    |
    Posted .

    I always recommend you getting geek squad protection! Makes it easy to fix or replace a broken item!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up

    Rated 5 out of 5 stars

    Great job

    |
    Posted .

    They did a great clean job installing the equipment correctly and efficiently

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Great buy

    |
    Posted .

    I gave this away as a gift, and they absolutely love it.

    I would recommend this to a friend
  • Pros mentioned:
    Price, Vehicle

    Rated 5 out of 5 stars

    Best service

    |
    Posted .

    Got my car radio upgraded to hands free capable. Only cost of radio

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up

    Rated 5 out of 5 stars

    Awesome

    |
    Posted .

    They did this great. Made things quick and easy and clean install

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Solid work slightly mired by delayed start

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    Posted .
    Owned for 1 month when reviewed.

    The quality of the work was excellent, but the work started later than quoted, which is only a minor annoyance.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    good deal

    |
    Posted .
    Owned for less than 1 week when reviewed.

    the total tech is the way to go for multiple installs or computer problems

    I would recommend this to a friend
  • Pros mentioned:
    Price, Technicians

    Rated 1 out of 5 stars

    What interface?

    |
    Posted .
    Owned for 1 week when reviewed.

    I was hoping to get a permanent smartphone/mp3 interface in my 2003 Cadillac CTS. But after bringing my car in to BestBuy to get it put in, the installer really didn't know what to do besides buy something off the shelf in the store. It was not a permanent fix, just a device that plugged into the cigarette lighter socket. It was not what I thought I was buying. The installer did refund my money but I was very disappointed that I didn't get what I thought I was buying. Smartphone/MP3 Interface Installation.

    No, I would not recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      An upgrade to a car audio system should be a cause for celebration because music in the car is important. What's not celebratory is not getting what you wanted and for that we most sincerely apologize. We hope you'll give us a new opportunity to serve you better by visiting your local store to discuss the available options for the product you want and to assist with scheduling a new installation.

  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    The install was neat and quicker than expected.

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    Posted .
    Owned for 3 weeks when reviewed.

    The agent was extremely courteous, knowledgeable and conscientious!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    Works great!

    |
    Posted .
    Owned for 2 months when reviewed.

    Installer is nice and knowledgeable! He helped me pick the right stereo to fit my needs and made sure install was perfect!

    I would recommend this to a friend
  • Pros mentioned:
    Technicians

    Rated 5 out of 5 stars

    Great Tech

    |
    Posted .
    Owned for less than 1 week when reviewed.

    The installation was going to take 1 to 1.5 hours to complete. The took 45 mins, very fast!

    I would recommend this to a friend
  • Pros mentioned:
    Installation, Set up, Technicians

    Rated 5 out of 5 stars

    Geek Squad installed bluetooth adapter well.

    |
    Posted .
    Owned for 3 weeks when reviewed.

    The bluetooth MP3 installation was done efficiently and effectively.

    I would recommend this to a friend