Questions and Answers: Motorola Moto G Play (2021) 32GB Memory (Unlocked) Misty Blue PAL60003US - Best Buy
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  • QuestionCan this phone be used with Verizon prepaid??

    Asked by Patti.

    • Answer Hi Patti, Yes, as the device is unlocked and works with major carriers in the US. You can check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Jess

      Answered by Motorola Customer Care

  • QuestionIs this phone compatible with the 600 mhz band that is used by the Boost/TMobile extended network?

    Asked by JustWondering.

    • Answer Hi JustWondering, The device is compatible Boost and T-Mobile. Regarding the extended network coverage and the bands they use, I would suggest contacting these carriers to confirm. You may also check this link to see all compatible carriers: https://www.motorola.com/us/carrier-compatibility. -Jess

      Answered by Motorola Customer Care

  • QuestionIs this phone compatible with cricket wireless

    Asked by cricket.

    • Answer Thanks for your interest. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G Play has been tested and carrier-certified to work on Cricket Wireless. - Mike

      Answered by Motorola Customer Care

  • QuestionLooking for an affordable but simple to use smart phone for my non-tech-savvy mother-in-law. We don't live where she is, so we can't help her set it up, either. Is this a good choice, or do you have another suggestion?

    Asked by DaughterInLaw.

    • Answer I didn't find this phone especially easy to set up. I can't recommend a specific phone but I have found Galaxies to be very easy to set up.

      Answered by Amanda

  • QuestionHow much memory can I add

    Asked by Benfelix.

    • Answer These phones have a memory slot card for a microSD for micro XD card. Which makes them have an expandable memory up to however many megabytes or gigabytes denomination micro SIM or XD card you can find. One is not included but it does have 32 GB of internal storage. Hope that helps thanks!

      Answered by sashellton

  • QuestionHi, will this phone work with a cell phone provider in Canada? (e.g. TELUS, Rogers) ?

    Asked by confusedcaller.

    • Answer Hi Confusedcaller, Thank you for your inquiry. Yes, Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone support wifi calling?

    Asked by Chris.

    • Answer Yes, Chris. This phone supports wifi calling. However, this feature is carrier dependent. We suggest contacting your preferred carrier to check if this will be Wifi calling-supported. -Jess

      Answered by Motorola Customer Care

  • QuestionWill this get os updates (android 11 or 12)?

    Asked by OnlyOne.

    • Answer Hi OnlyOne, We appreciate your interest in our product. Moto G Play phone is expected to receive Android 11. For future rollout updates, you can visit our software update page for further details here: https://motorola-global-portal.custhelp.com/app/software-upgrade/g_id/1949/. Should there be any further inquiries, please do not hesitate to email at supportforums@motorola.com. We'll be glad to help. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with an Indian SIM card in India?

    Asked by Indi.

    • Answer Hi Indi, We appreciate you expressing your interest in our product. Yes, Our phones should work in India where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM is expected to operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Mitch

      Answered by Motorola Customer Care

  • Questiondoes this phone have a data optional plan?

    Asked by PJ.

    • Answer We appreciate your interest in our product, PJ. We suggest contacting your preferred carrier to check the details of the data plan they offer. -Mitch

      Answered by Motorola Customer Care

  • QuestionWill this phone work with Republic Wireless?

    Asked by Mnsummer.

    • Answer Hi LindaMN, Thank you for your inquiry and interest in our product. Yes, Moto G Play 2021 Unlocked phone will work with the Republic Wireless. You can check this link to see all compatible carriers here: https://www.motorola.com/us/carrier-compatibility. -Mitch

      Answered by Motorola Customer Care

  • QuestionSo I can buy this phone and just call Verizon and have them activate it and turn off my old phone? Never bought an unlocked phone before, thanks!

    Asked by Booger.

    • Answer If your carrier supports this brand of phone (check first), you should be able to transfer your SIM card and call them/go online to activate it.

      Answered by JoLeo

  • QuestionIs the battery removable?

    Asked by PK.

    • Answer Hi PK, Thank you for your interest in our product. No, the Moto G Play 2021 phone has a non-removable battery. You can check this link for the phone's specification: https://www.motorola.com/us/smartphones-moto-g-play/p?skuId=536. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone support VOLTE?

    Asked by chrisp.

    • Answer Hi Chrisp, We appreciate your interest in our product. The device has been designed to support VoLTE. However, VoLTE is carrier-specific. I would suggest contacting your carrier to check if the phone will work with VoLTE or you can look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility to see all the list of carriers that supports VoLTE on Moto G Play 2021 phone. -Mitch

      Answered by Motorola Customer Care

  • QuestionDoes this phone work with metro pcs ?

    Asked by Saxen.

    • Answer Yes is unlocked ,works with any carrier

      Answered by Phonos

  • QuestionMoto G Play states no NFC capability so I assume cannot use to pay for items at cash register, etc. When is Motorola, if ever, going to include NFC capability in their phones?

    Asked by JWBW.

    • Answer Hi JWBW, Thanks for your interest. We do not have any information if there will be NFC on G devices. -Jess

      Answered by Motorola Customer Care

  • QuestionHi can I just buy the phone with no activation? I want to give as gifts in Honduras. What is the price ? Im looking for cheep phones . Thank you

    Asked by Turbo.

    • Answer Hi Turbo, Thanks for your interest. You can buy this phone even without activating it. This phone is a US unlocked device which is only intended here in the US. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale. -Jess

      Answered by Motorola Customer Care

  • QuestionIs this phone compatible with PureTalk which ATT is a carrier? It has to be GSM " moto play "

    Asked by Anonymous.

    • Answer Thanks for your interest. If you look at our carrier compatibility list here: https://www.motorola.com/us/carrier-compatibility, the Moto G Play (2021) is compatible with other MVNOs on AT&T network which PureTalk uses. But, I would still suggest contacting your preferred carrier to check if the phone will work using their service. - Mike

      Answered by Motorola Customer Care

  • QuestionCan I activate and use this phone overseas .

    Asked by stomp.

    • Answer Hi Stomp, Yes. Our phones should work in countries where you may be traveling, though we cannot guarantee all features are supported. Please check with your mobile service provider to see if your SIM will operate. Please note that we never recommend buying a phone in one region for ongoing use in another as Motorola phones are only in warranty in the country/region in which they are intended for sale.-Jess

      Answered by Motorola Customer Care

  • QuestionWill this phone work after 12/31/2022? Does this phone have a hat spot?

    Asked by Groto.

    • Answer Hi Groto, Thank you for reaching out to us. Yes, the Moto G Play will work after 12/31/2022 or longer. Also, this device supports the hotspot feature. If you have questions or concerns, send us an email at supportforums@motorola.com. We'll be glad to help. -Rizza

      Answered by Motorola Customer Care