My Best Buy® Terms
Note: THESE TERMS CONTAINS A BINDING ARBITRATION AGREEMENT THAT AFFECTS YOUR RIGHTS. THE ARBITRATION AGREEMENT REQUIRES THAT DISPUTES BE RESOLVED IN INDIVIDUAL ARBITRATIONS OR SMALL CLAIMS COURT PROCEEDINGS. IN ARBITRATION, THERE IS NO JUDGE OR JURY AND THERE IS LESS DISCOVERY AND APPELLATE REVIEW THAN IN COURT.
Program membership is open to individual U.S. residents (50 states, DC and Puerto Rico) at least 13 years of age. If you are between 13 and the age of majority (18 or 19 years old, depending on where you live), you may join the Program only with the permission of a parent or guardian.
To receive information about Rewards and updates about program changes, you must provide and maintain a valid email address and promptly update your account with any changes, and you acknowledge that Best Buy will communicate with you about program changes, rewards and promotional materials.
- Participating Properties
Your membership is valid at Best Buy retail store locations in the United States (50 states, DC, and Puerto Rico), BestBuy.com, the Best Buy mobile app, and other select Best Buy properties (together, "Participating Properties"). Please note that some products purchased at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores or at Pacific Sales locations within Best Buy Stores are not eligible to get points toward My Best Buy reward certificates and reward certificates may not be redeemed toward the purchase of certain products at those locations.
- Redemption Opportunities
Members may use points received under the Program toward the issuance of reward certificates and Best Buy promotional offers, or members may use them with Best Buy promotional partners we will identify from time to time (“Best Buy Partners”). We may identify certain products and offers which are ineligible for purchase with points or reward certificates. Reward certificates may be used at Best Buy retail stores, BestBuy.com, and the Best Buy mobile app (excluding those items described at section 2 below).
Except for Non-Qualifying Purchases identified below, you may receive points on purchases for your personal use at any of the Participating Properties or with Best Buy Partners. However, we may identify certain products and offers that are not eligible for receiving points. For example, members may not receive points on Student Deal offers. Bonus points will not be multiplied. Also, some products purchased at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores or at Pacific Sales locations within Best Buy Stores are not eligible to receive points for My Best Buy reward certificates.
The following purchases or transactions are excluded from receiving points (“Non-Qualifying Purchases”): Apple and Beats products and Apple services not purchased on standard credit with the Best Buy Credit Card, leased products, purchases made prior to becoming a member, purchases/rentals at rent-to-own locations inside Best Buy Stores, purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay), instant rebates, pre-orders at the time of deposit (the points will be awarded at the time of final payment or at the time you pick up the product), purchases made for resale, purchases paid with a reward certificate, purchases using any type of promotional financing, Best Buy gift card or Magnolia gift card, store credit issued by Best Buy, sales tax, service charges, certain Best Buy Business or commercial purchases, other excluded charges, and certain items that are excluded in particular promotions. Best Buy entities, such as Geek Squad® services, purchased in store are awarded points; Geek Squad services purchased in home are not.
My Best Buy program points are awarded upon purchase of Best Buy gift cards and Magnolia gift cards, but not on redemption. All gift cards and prepaid cards are excluded from all bonus point promotions unless otherwise noted.
You become a My Best Buy program member by enrolling. My Best Buy program members may receive points according to their status within the Program:
- Core members receive 0.5 points for every $1 spent on qualifying purchases when using a My Best Buy member account at Participating Properties.
- Elite members receive 1 point for every $1 spent on qualifying purchases when using a My Best Buy member account at Participating Properties. You become a My Best Buy program Elite member by spending $1,500 at Best Buy or BestBuy.com or spending $1,500 on your My Best Buy Visa during a calendar year. A My Best Buy program member qualifies for Elite status approximately 15–20 days after the member spends a total of $1,500 on qualifying purchases (see Non-Qualifying Purchases above).
- Elite Plus members receive 1.25 points for every $1 spent on qualifying purchases when using a My Best Buy member account at Participating Properties. You become a My Best Buy program Elite Plus member by spending $3,500 at Best Buy or BestBuy.com or spending $3,500 on your My Best Buy Visa during a calendar year. A My Best Buy program member qualifies for Elite Plus status approximately 15–20 days after the member spends a total of $3,500 on qualifying purchases (see Non-Qualifying Purchases above).
Points will post to a member's account 15–20 days from purchase date, shipment date, or delivery date. If you return an item in a qualifying purchase for which you received points, we will deduct the corresponding number of points from your account.
If you make a qualifying purchase without providing your My Best Buy member ID at the time of purchase, you may request points within 180 days of purchase at www.bestbuy.com/signin and selecting the "Report Missing Purchase" link, or by calling 1-888-BEST BUY (1-888-237-8289). You must have your receipt.
Best Buy may choose to confer My Best Buy Elite or My Best Buy Elite Plus status upon others based on certain purchase behaviors or other nondiscriminatory criteria (dates and benefits may vary for people who are invited to join). If you qualify for My Best Buy Elite or My Best Buy Elite Plus status or if you are invited to join, we will notify you.
Your status as a My Best Buy Elite or Elite Plus member will begin 15–20 days after purchase date, will continue through the end of the following calendar year, and will end on the last day of the following February. In any subsequent year, a member requalifies for My Best Buy Elite or Elite Plus status when the member spends a total $1,500 (for Elite) or $3,500 (for Elite Plus) on qualifying purchases during that calendar year. If a member does not requalify for such status in the second or subsequent year, such status will expire at the end of February in the third or subsequent calendar year and the member's program membership will revert to a standard My Best Buy program membership.
Member purchases of certain products and services (which may include Non-Qualifying Purchases) may be eligible for discounts or reduced member pricing at Best Buy retail stores, on BestBuy.com, and the Best Buy mobile app (“Member Pricing”). Member Pricing will be limited duration offers and subject to offer limitations communicated by us. For example, certain Apple and Beats products identified by us may be eligible for Member Pricing from time to time.
How to Keep Your Account Active
To remain eligible for the Program, you must maintain an active account. Account activity means a qualifying purchase made with your My Best Buy membership, issuance of My Best Buy program points for incented actions (example: check-in), reward certificate redemption (in store or online), or self-issuance of a reward certificate where you select the reward certificate amount and issue it ("Account Activity").
If your account (except Elite Plus accounts) is inactive for a period of 12 consecutive months, we will issue you reward certificate(s) in 250-point increments, and you will forfeit the right to any remaining points less than 250. If your account is inactive for 24 months, we will terminate it. You may return your account to active status at any point during the 24-month period by simply engaging in Account Activity. If you wish to be a member in the Program after you are terminated, you must create a new My Best Buy account. If a purchase is made after 24 months of inactivity and a new account is not opened, point accruals may be lost. Elite Plus accounts with no activity will remain active for the duration of the Elite Plus status period.
Resellers are excluded from the program and from receiving points. If we mistakenly issue points for resale purchases, we reserve the right to deduct those improperly awarded points and/or to invalidate improperly issued reward certificates as well as to terminate such accounts.
If you are found, in our sole discretion, to be a reseller, your account may be terminated in accordance with Section 7 below.
For every 250 My Best Buy points you receive, you will be eligible to receive a $5 reward certificate. Reward certificates are coupons for discounts on future purchases at Participating Properties and may be redeemed only for a discount on purchase amounts equal to or greater than the sum of the reward certificate(s) presented for redemption, excluding "Non-Qualifying Redemptions" (see below). Reward certificates are not transferable and may be used only by the member to whom issued. Reward certificates may be used in conjunction with most other discounts or offers toward the purchase of products, not to exceed the purchase amount. Unless noted otherwise on the reward certificate, each reward certificate will expire 60 days from the issuance date. Reward certificates have no cash value and no change will be given for reward certificate redemption. Reward certificates may be used only once. Reward certificates expire at 11:59 p.m. CT on the expiration date shown on the reward certificate.
Except for Non-Qualifying Redemptions identified below, you may redeem reward certificates when the purchase value (excluding tax) exceeds the reward certificate amount. The following purchases or transactions are excluded from redemption of reward certificates (“Non-Qualifying Redemptions”): Prior purchases, leased products, purchases/rentals at rent-to-own locations inside Best Buy Stores, purchases from a Best Buy Store on a third-party website or marketplace (such as Amazon, Google or eBay), some purchases at stand-alone Pacific Sales® Kitchen and Bath Centers, LLC stores, or at Pacific Sales locations within Best Buy Stores, purchase of Best Buy or Magnolia gift cards, point of sale activation (“POSA”) cards, purchases made for resale, payment on any My Best Buy Credit Card, certain premium major home appliances and home theater products, any online transaction that contains the purchase of a Best Buy gift card, sales tax, service charges, and discounted Best Buy Business or commercial purchases. Other exclusions may also apply.
My Best Buy Credit Card and My Best Buy Visa Card
In addition to base points, My Best Buy Credit Card cardmembers and My Best Buy Visa cardmembers will receive bonus points for every $1 spent on qualifying purchases or net purchases at Participating Properties made with a My Best Buy Program Credit Card when selecting standard credit, according to their status within the Program:
- Core members receive 2 points for every $1 spent.
- Elite members receive 1.5 points for every $1 spent.
- Elite Plus members receive 1.75 points for every $1 spent.
Promotional credit purchases do not qualify for base or bonus points.
My Best Buy Visa cardmembers also receive 1 bonus point for every $2 of qualifying Net Purchases outside Best Buy made with the My Best Buy Visa. In addition, certain limited-time promotions may be offered for Net Purchases made outside Best Buy Properties that may enable members to receive additional bonus points. Bonus points will not be multiplied.
"Net Purchase" means any purchase of goods or services on the My Best Buy Credit Card or the My Best Buy Visa, excluding: 1) refunds, returns and/or unauthorized transactions; 2) cash advances or balance transfers; 3) any purchase of a product that is functionally equivalent to cash or a cash transaction, including without limitation, wire transfers, money orders, bets, lottery tickets or casino gaming chips; 4) taxes and delivery charges; or 5) any annual fee or other fees paid on these cards.
My Best Buy members may also get points by transacting with Best Buy Partners. Best Buy will identify such opportunities from time to time.
Points from a partner transaction will post to your account 4–6 weeks from your transaction. If you make a qualifying purchase or transaction with a partner and do not see your points posted to your My Best Buy account, please contact the partner because only the partner has the information needed to validate your point award. If applicable, the partner may validate that your transaction was eligible for points and, if valid, they will send the applicable information to Best Buy so your points can be properly credited.
Occasionally Best Buy may test new products, services or promotions. Some of these tests may have implications for My Best Buy members that may vary from the terms as stated here. When different policies or terms apply, we will communicate that to you.
You may not transfer or assign your Program membership or any Program benefits. Only one program membership will receive points in any one transaction. Membership cards, points, and reward certificates have no cash value and may not be transferred except as specified on www.bestbuy.com/mybestbuy. Additional restrictions may apply to Best Buy employees.
You may cancel your membership in the Program at any time by email or phone (1-888-BEST BUY).
If your membership is canceled (either by you or by Best Buy), you will forfeit any remaining points.
If your account has a negative points balance, we may immediately cancel or reverse any or all outstanding points as well as issued reward certificates.
We may not issue you any reward certificate(s) if we terminate your account because of conduct that we determine, in our discretion, violates these Terms or any applicable law, involves fraud or misuse of Program membership, or is harmful to our interests or another customer. We also reserve the right to deny future membership if we deem your conduct to violate these Terms.
Our failure to insist upon or enforce your strict compliance with these Terms will not constitute a waiver of any of our rights.
You may view your membership activity online at www.bestbuy.com/signin. For information about your membership, contact Best Buy by email or phone (1-888-BEST BUY) with your member ID.
Or, you can contact us by mail at:
My Best Buy Program
P.O. Box 949
Minneapolis, MN 55440-0949
- General Program Information
The My Best Buy program is brought to you by Best Buy Stores, L.P. BEST BUY, the BEST BUY logo, the tag design, BESTBUY.COM, MY BEST BUY, and other logos and taglines are the intellectual property of BBY Solutions, Inc., licensed to Best Buy Stores, L.P. and others under controlled conditions. Program Terms are void where and to the extent prohibited by law. Taxes may apply where required by law.
- Limitation of Liability
IN ADDITION TO OTHER LIMITATIONS AND EXCLUSIONS IN BESTBUY.COM CONDITIONS OF USE, IN NO EVENT WILL WE OR OUR DIRECTORS, OFFICERS, EMPLOYEES, AGENTS OR OTHER REPRESENTATIVES BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, OR ANY OTHER DAMAGES OF ANY KIND, ARISING OUT OF OR RELATED TO THE PROGRAM. OUR TOTAL LIABILITY, WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE, WILL NOT EXCEED THE TOTAL AMOUNT OF THE QUALIFYING PURCHASE THAT IS THE SUBJECT OF THE DISPUTE. THESE EXCLUSIONS AND LIMITATIONS OF LIABILITY WILL APPLY TO THE FULLEST EXTENT PERMITTED BY LAW AND WILL SURVIVE CANCELLATION OR TERMINATION OF YOUR MEMBERSHIP. THE LIMITATIONS SET FORTH IN THIS SECTION WILL NOT LIMIT OR EXCLUDE LIABILITY FOR BEST BUY'S GROSS NEGLIGENCE, INTENTIONAL, WILLFUL, RECKLESS, OR MALICIOUS MISCONDUCT, OR FRAUD.
Dispute Resolution by Binding Individual Arbitration
ANY DISPUTE INVOLVING YOU AND BEST BUY OR ANY OF ITS AGENTS SHALL BE RESOLVED THROUGH INDIVIDUAL ARBITRATION, EXCEPT AS OTHERWISE NOTED BELOW.
“Dispute” shall be interpreted broadly and include any claim or controversy arising out of or relating in any way to your relationship with Best Buy and its subsidiaries, affiliates, and designees – including, but not limited to, Geek Squad, Magnolia, and Pacific Sales – whether based in contract, tort, statute, fraud, misrepresentation or any other legal theory. This includes (1) the My Best Buy® program; (2) In-Home Consultations; (3) use of Best Buy’s websites; (4) any service terms and conditions; and/or (5) any products or services offered, sold, or distributed by Best Buy including, but not limited to, the advertising of or the sales practices for such products and services. Dispute shall also include all disputes that arose before your enrollment in the My Best Buy program and after the cancellation or termination of the My Best Buy program, including any claims that are the subject of a purported class action litigation.
BY AGREEING TO ARBITRATION, YOU UNDERSTAND AND AGREE THAT YOU ARE WAIVING YOUR RIGHT TO MAINTAIN OTHER AVAILABLE RESOLUTION PROCESSES, SUCH AS A COURT ACTION OR ADMINISTRATIVE PROCEEDING, TO SETTLE DISPUTES. THE RULES IN ARBITRATION ARE DIFFERENT. THERE IS NO JUDGE OR JURY, LESS DISCOVERY, AND LIMITED APPELLATE REVIEW. ARBITRATORS CAN AWARD THE SAME DAMAGES AND RELIEF THAT A COURT CAN AWARD.
Either Party may initiate an arbitration proceeding by sending a demand to the American Arbitration Association (AAA) that describes the basis for the claim. You may serve a copy of a demand on our registered agent CT Corporation System, Inc., 100 South Fifth Street, Suite 1075, Minneapolis, MN 55402. The arbitration will be governed by the AAA’s Consumer Arbitration Rules or Commercial Arbitration Rules (collectively, the “AAA Rules”), as appropriate, and as modified by these Terms, and will be administered by the AAA. The AAA Rules and the form for filing an arbitration claim are available at www.adr.org or by calling 1-800-778-7879. Payment of all filing, administration and arbitrator fees will be governed by the AAA's rules, however we will reimburse those fees (but not any attorney's fees) for claims totaling less than $10,000 unless the arbitrator determines your claims are frivolous. If the arbitrator finds that either the substance of your claim or the relief sought in your demand is frivolous or brought for an improper purpose (as measured by the standards set forth in Federal Rule of Civil Procedure 11(b)), then the payment of all such fees will be governed by the AAA Rules. In such case, you agree to reimburse Best Buy for all monies previously disbursed by it that are otherwise your obligation to pay under the AAA Rules. You may choose to have the arbitration conducted by telephone, based on written submissions, or in person in the county where you live or at another mutually agreed upon location.
YOU AND BEST BUY AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THIS MEANS THAT YOU MAY NOT PURPORT TO ACT ON BEHALF OF A CLASS OR ANY OTHER PERSON. The arbitrator may award declaratory or injunctive relief only in favor of the individual party seeking relief and only to the extent necessary to provide relief warranted by that party’s individual claim. The arbitrator may not award relief for or against anyone who is not a party to the arbitration proceeding. Further, unless both you and Best Buy agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding. If a court determines that public injunctive relief may not be waived and all appeals from that decision have been exhausted, then the parties agree that any claim for public injunctive relief shall be stayed pending arbitration of the remaining claims. If this specific paragraph is found to be unenforceable, then the entirety of this dispute resolution provision (except for the jury trial waiver) shall be null and void.
NOTWITHSTANDING ANY OF THE FOREGOING, ANY DISPUTE THAT FALLS WITHIN THE JURISDICTIONAL SCOPE AND AMOUNT OF AN APPROPRIATE SMALL CLAIMS COURT SHALL BE BROUGHT IN SMALL CLAIMS COURT ON AN INDIVIDUAL BASIS. IN ADDITION, EITHER PARTY MAY ELECT TO BRING AN ACTION IN A COURT OF COMPETENT JURISDICTION TO SEEK TO ENJOIN INFRINGEMENT OR OTHER MISUSE OF INTELLECTUAL PROPERTY RIGHTS.
If for any reason a claim may proceed in court rather than in arbitration, we each waive any right to a jury trial, unless such waiver is unenforceable. This means that any claim would be decided by a judge, not a jury.
This dispute resolution section shall be governed by the Federal Arbitration Act. It shall survive any termination or cancellation of, or your participation in, the Program. Any amendments to this dispute resolution section shall be prospective only and shall not affect any pending arbitration proceeding.
- Applicable Law
IN CONSIDERATION FOR PARTICIPATING IN THE PROGRAM, YOU AGREE THAT THE FEDERAL ARBITRATION ACT AND APPLICABLE FEDERAL LAW (OR IN THE ABSENCE OF APPLICABLE FEDERAL LAW, THEN THE LAWS OF THE STATE OF MINNESOTA), WITHOUT REGARD TO PRINCIPLES OF CONFLICT OF LAWS, WILL GOVERN THESE TERMS AND APPLY TO ANY DISPUTES OR CLAIMS AGAINST BEST BUY ARISING OUT OF OR RELATING TO YOUR PARTICIPATION IN THE PROGRAM.