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Lively Health & Safety Services

Apple Watch and the Lively™ app help you feel safe, healthy and connected.

Lively Health & Safety Services provide 24/7 help from a team of Urgent Response Agents. With the tap of your finger, they can send help if you fall, connect you to doctors and nurses, and even notify family.

Plus, getting started is easy. After purchasing your Lively package, look for an email that will take you through the setup process.

iPhone sold separately.
or call 1-800-358-7174

Save up to $200* on select Apple Watch models

with a 2-year subscription to Lively Health & Safety Services for $29.99/month.

Features of Lively.

Help that’s a step ahead.

Urgent Response.

Stay safe in any situation.

Just tap Urgent Response on your Apple Watch to be connected to a certified Agent who will get you the help you need.

Urgent Response can help if you:

  • Are locked out of your home
  • Require roadside assistance
  • Need directions in an unfamiliar area
  • Are experiencing chest pain

Live Agent Assist offers an extra layer of protection if you fall. If your Apple Watch detects a hard fall, Lively Agents will call to make sure you’re okay or to help connect you to family.*

Urgent Care.

Stay healthy with 24/7 access to doctors and nurses.

With Lively Urgent Care, you can consult with a registered nurse or board-certified doctor on demand.

  • Get prescriptions or refills over the phone for common medications
  • No insurance plan is necessary and there are no copays*
  • Apple Watch offers apps that can measure your heart rate and blood oxygen levels, and even take an electrocardiogram (blood oxygen sensor and electrocardiogram on Apple Watch Series 6 only)

Lively Link™.

Stay connected with friends and family.

Lively Link is a smartphone app friends and family members can download to stay updated on your health and safety. After they download the app — and with your permission — they can be alerted:

  • If you call Urgent Response
  • If your device is running low on battery
  • About your daily activities and your location

Compare service plans.

Service plans

Preferred Plan
2-Year Contract Required
Available online and in store.

Preferred Plan
Month-to-Month Payments
Available in store only.

Basic Plan
Month-to-Month Payments
Available in store only.

Shopping options
Services included Urgent Response
Urgent Care
Lively Link
Urgent Response
Urgent Care
Lively Link
Urgent Response
Apple Watch compatibility Apple Watch Series 6 and
Apple Watch SE
Apple Watch Series 3 or newer Apple Watch Series 3 or newer
Pricing $29.99 per month $29.99 per month $24.99 per month
Offers Save up to $200* on
Apple Watch Series 6

Save up to $150* on
Apple Watch SE
Contracts 2-year contract required No contract required
(monthly payment)
No contract required
(monthly payment)

Already own an Apple Watch?
Interested in month-to-month payment options?

Add Lively Health & Safety Services by calling Lively at 1-800-358-7174.

Apple Watch offer.

Save up to $200* on select Apple Watch models

with a 2-year subscription to Lively™ Health & Safety Services for $29.99/month.

Follow these steps:

  1. Add the 2-year Lively Preferred Health & Safety package to your cart.
  2. Select one of the Apple Watch models, add it to your cart and save up to $200.
iPhone sold separately. Terms and conditions apply. Offer subject to change.

First, add the 2-year package to your cart...

Your price for this item is $29.99

Five-star Lively customer reviews

Peace of Mind

“I purchased the Lively Preferred 2-Year plan with the Apple Watch Series 6 and I am loving it.  I recently had a heart attack and having the Lively service available from my watch has made my recovery that much easier and worry free. It gives me peace of mind and even more so it gives my wife peace of mind knowing that if I have a problem I have an on-call team available around the clock. I highly recommend the service.”
Owned for 3 weeks when reviewed.

Apple Watch 6 with GreatCall-Lively

“I am 78 years old and my physicians recommended that I purchase a ‘panic button’ and associated service. I am beginning to take falls from which I cannot get up and having scary events in my health and numerous age-related conditions.

Upon review of the available options, I chose an Apple Watch 6 to replace my Apple Watch 4 and added the Great Call–Lively package. I am very satisfied with the fact that this package coupled with an Apple Watch 6’s innate health capabilities give me the best options for saving and/or extending my life. I do not believe there is anything better in the marketplace.”

Owned for 1 week when reviewed.

Great call app

“This is what I have been looking for. I have health problems and having info or help from my watch and great call whenever I need it.”

Owned for 1 month when reviewed.
Credit cards

Limited time in select stores only: 24 month financing*

on select Apple Watch and 2-year prepaid Lively™ app subscription purchases $799 and up.
Offer ends 1/29/22.

Service and support from the people who know your products best.    

Have questions?

Our experts will help you find the right health, safety and independence solution for you or your loved one. Schedule a phone call, a virtual appointment, an in-store demo/consultation, or talk to an expert via online chat.

Here to help

Call 1-800-358-7174


  • Lively disclaimers:

    *Save up to $200 on the purchase of select Apple Watch models with the purchase of a $29.99/month Lively Preferred Health & Safety Plan (2-year contract). Early termination fee (up to $200) equal to the amount you saved on the purchase of the Apple Watch may apply. Minimum savings is $150 for Apple Watch SE. Minimum savings is $50 for all other models. $29.99 Preferred Health & Safety package monthly service fee excludes government taxes or assessment surcharges and may change. Lively Health & Safety Services are not included in Talk, Text and Data plans. Valid credit or debit card required for monthly service. There are no additional fees to call Lively’s U.S.-based customer service. Lively Urgent Response Service tracks an approximate location of the device when the device is turned on and connected to the network. We cannot guarantee your exact location. Urgent Care, provided by FONEMED, is not a substitute for dialing 911 and should not be used in a case of emergency. FONEMED’s registered nurses and contracted physicians, through MDLIVE, offer advice regarding healthcare decisions and may prescribe certain medications and make diagnoses. We are not liable for any act or omission, including negligence, of any FONEMED employee or contractor. Urgent Care and the Lively Link app are available only with the purchase of a Lively Preferred Health & Safety Package. Lively is not a healthcare provider. Seek the advice of your physician if you have any questions about medical treatment. Urgent Response functions only with Lively app and Apple Watch is either paired and connected by Bluetooth to your iPhone or when you have an Apple Watch with cellular service and your iPhone/Apple Watch is charged, turned on, and has network access. Calls made to Urgent Response through Lively app on your iPhone may use the data unlike a normal cellular call. Data usage via the cellular network my incur additional costs as defined by your carrier. Calls made to Urgent Response through Lively app on your Apple Watch will use cell phone minutes. In some cases, Urgent Response will place an incoming cellular call to your phone number that you must answer to connect. This will use your cell phone minutes like a normal cellular call and could incur additional costs as defined by your carrier. In the case you are unable to answer your phone, emergency services will be dispatched to your location at your expense. Live Agent Assist, Apple Watch Hard Fall Detection callback service is available with the purchase of a Lively Health & Safety Plan. Callback from Live Agent Assist occurs approximately 30 minutes after a hard fall is detected by Apple Watch fall detection technology and is not intended to replace emergency care.  Apple Hard Fall Detection is a feature available by Apple on Apple Watch Series 4 and above. For more information about Hard Fall Detection visit www.apple.com. LIVELY is a trademark of Best Buy and its affiliated companies. See a Blue Shirt for details. ©2021 Best Buy. All rights reserved. Other marks are property of their respective owners and may be trademarks. Screen images simulated. Appearance of device may vary.

    By going to apple.com, you are entering a site hosted and operated by Apple. Please review their Privacy Policy. All personal information you provide is subject to that Privacy Policy. Different terms and conditions may apply.

  • Limited time 24 month financing details:

    *Offer valid through 1/29/22. Subject to credit approval. Terms and conditions apply. Easy Replenish™ purchases excluded. Offer valid on Apple Watch Series 5, Series 6, or SE. Prepaid Lively App subscription must be purchased in the same transaction to qualify for financing offer. In select stores. Not available on BestBuy.com®. Subject to change without notice. See Financing Details for more information.
  • Financing details:

    *As of the last 30 days, My Best Buy®, Magnolia™ & Pacific Sales™ Credit Card Purchase APRs: variable 23.24%–27.99%, non-variable 9.00%–24.34%, Min. interest charge up to $2; My Best Buy Visa® Purchase APRs: variable 10.74%–27.99%; non-variable 9.99%–20.24%, Cash APRs: variable 25.99%–27.99%, non-variable 24.49%–26.24%; balance transfer fee is the greater of $15 or 5% of the amount of each transfer; cash advance fee is the greater of $10 or 5% of the amount of each cash advance; Min. interest charge up to $1; Annual Fee: $0–$59, based on creditworthiness. On approved purchases on the My Best Buy Credit Cards issued by Citibank, N.A. Min. Payments required. Easy Replenish™ purchases excluded. Geek Squad® purchase must be associated with qualifying product(s).